Technical Support Representative

Title: Tech Support Representative
Company: Mikrotec
Location: KY-Harold
Department: Mikrotec Call Center
Category: IT/MIS
Description: Technical Support Representatives do primarily phone support for internet and other communication services.

  • Offer customers personalized service and identify their needs
  • Perform basic data entry activities
  • Complete planned training activities in order to obtain the desired level of knowledge for this function
  • Learn and respect established policies, standards and procedures
  • Inform customers on a specific range of communications products and services related to your function, and make suggestions
  • Answer telephone calls and respond to customers’ requests based on your knowledge
Requirements: Computer or technology certifications are desired but not required.

  • Completed High school diploma.
  • Customer service or computer related experience an asset.
  • Knowledge of internet, phone or television products and services, an asset
Hours: Full-time
Benefits: 50% Discounted services on the first day of employment/

first day after 90 days of employment (health, dental, vision, life insurance and accidental death insurance)

401k, long term and short term after one year of employment.

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