Technical Support Representative

Title: Tech Support Representative
Company: Mikrotec
Location: KY-Harold
Department: Mikrotec Call Center
Category: IT/MIS
Description: Technical Support Representatives do primarily phone support for internet and other communication services.

  • Offer customers personalized service and identify their needs
  • Perform basic data entry activities
  • Complete planned training activities in order to obtain the desired level of knowledge for this function
  • Learn and respect established policies, standards and procedures
  • Inform customers on a specific range of communications products and services related to your function, and make suggestions
  • Answer telephone calls and respond to customers’ requests based on your knowledge
Requirements: Computer or technology certifications are desired but not required.

  • Completed High school diploma.
  • Customer service or computer related experience an asset.
  • Knowledge of internet, phone or television products and services, an asset
Hours: 24 – 28 (Part-Time) with opportunity to go full-time within 6-8 weeks after completion of training
Pay: N/A
Benefits: 50% Discounted services after 90 days of employment
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