||Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.
- Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes and disconnects, and serve questions and concerns.
- Completes appropriate paperwork for service plan changes and disconnects.
- Handles disconnects and reconnects of services of customers with late payments.
- Respond to customer inquiries regarding the selection and availability of services.
- Answer calls and reports on service issues.
- Confer with customers to further determine problems and acceptable resolutions.
- Resolve customer complaints.
- Answer customers’ questions, and provide information on procedures or policies.
- Issue receipts, refunds, credits, or change due to customers.
- May receive and process customer payments.
- Performs other related duties as assigned.*